Some members have made us aware they are receiving counterfeit text messages from 808.517.5648, pretending to be a fraud alert. Once a reply is received via text message, members are advised they would receive a phone call. Northern’s 315.782.0155 phone number is being masked or spoofed when these fraudulent phone calls are received.

Caller ID spoofing is a term used when scammers deliberately falsify the information transmitted to your caller ID display to disguise their identity. These fake calls/texts are asking members to verify account information. Please keep in mind, that when a Northern team member reaches out to you, we won’t ask you to verify any of the following over the phone:

• Your full account (member) number or social security number.
• Your debit card number or CVV number.
• Or any Online or Mobile Banking passwords.

Unfortunately, scammers are able to mask their phone numbers with those from legitimate businesses. Please be especially vigilant if you’re not expecting a phone call from a team member at Northern.

If you have someone reach out to you from 315.782.0155 or 808.517.5648 claiming to be from Northern Credit Union or a fraud alert and asking that you verify your full account (member) number, debit/credit card number or social security number, please do not respond via text or hang up and give us a call directly at 315.782.0155. Please be especially vigilant if you’re not expecting a phone call from a team member at Northern. We’ll verify whether the call was legitimate or fraudulent and assist you.

What do I do if I believe my account or debit card has been compromised?

• Let us know so we can help. At Northern, your peace of mind is our top priority. If you have any questions about account security or a phone call you’ve recently received please do not hesitate to contact us by calling 782.0155, connect with us via Video Banking or visit any of our relationship centers.
• Block your debit card through Online and Mobile Banking. Follow this user guide or how-to video to learn how to block and unblock your debit card while you check the security of your account.
• Report the scam. Visit this website for more information on how to report scams and fraud, along with information on examples of common scams to be aware of.

How do I keep my accounts safe?

• For your account security and piece of mind, please never disclose personal information over the phone to unknown persons such as:
  • SSN
  • Account Numbers
  • Debit Card Numbers
  • MICR Numbers (the number at the bottom of your checks)
• Add an additional layer of protection to your account by adding a code word or phrase.This unique word/phrase will be used to verify you before we’ll discuss any account information or transactions.
• Keep an eye on your accounts on the go.Review your accounts in Online and Mobile Banking, sign up for eAlerts and safeguard your personal and account information. For a comprehensive safeguard of all your personal information, consider identity theft protection from our partners EZShield.

At Northern, your peace of mind is our top priority. If you have any questions about account security or a phone call you’ve recently received please do not hesitate to contact us by call or text at  315.782.0155, connect with us via Video Banking or visit any of our relationship centers.