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If you aren't already a member, we welcome you to enjoy the benefits only a credit union can offer.

Our back-office Marcy Relationship Center serves members through our contact center and remotely through technology in all of our branches. As part of the Member Relations team, this “virtual branch” is responsible for all phone calls to the credit union, transactions conducted with Personal Tellers, and loan applications submitted via smart office, over the phone or online. The team is located in the newly remodeled second floor of the historic Marcy Building in Watertown.

This location is closed to the general public – please visit our Factory Relationship Center right down the street.

Favorite Lunch Spot: Downtown Farmer's Market
Number of Relationship Centers Assisted: 8
Favorite Morning Snack: Donuts
Collective Number of States Visited: 40
Favorite Color: Orange
Average Life of Headset: 10 months

As of Wednesday, April 1, 2020, all drive-thru and lobby hours will change in consideration of the health and well-being of our member-owners and internal owner team members. 

Drive-thru and call center hours during the week are 7:30am-6pm except for Carthage and Lowville which are 9:00am - 6:00pm. On Saturdays drive-thru and call center hours are 9:00am - 1:00pm.

For relationship centers still taking appointments, you can book an appointment on our  website, mobile or online banking message, through Video Banking and over the phone at 315.782.0155.