Thought Sky was the limit? Think again! Introducing the new and improved Sky!
Your virtual assistant Sky is getting a promotion with new features designed to make your experience even better!
Here’s What’s Coming Soon:
- 24/7 Chat Support: Sky will be available around the clock on our website and Online Banking, so help is always just a click away.
- More Seamless Chat Transfers: During business hours, Sky can connect you directly to a Northern team member for personalized support. During that time, you’ll be able to connect with us through Live Chat on our website, audio on your mobile device, or request a phone call from us!
- Co-Browsing Support from Northern Team Members: When you need help navigating our website or Online Banking, we can securely view your screen and guide you step by step in real time.
Who is Sky?
Sky is an AI (artificial intelligence) powered virtual assistant, here to help you with basic requests and find answers to your questions quickly! With the help of Sky, our goal is to create seamless interactions for you any time of day.
Sky’s Features:
Your virtual assistant Sky can assist you on the phone or website through:
- Quick answers to your banking questions, like card activation, password resets, and account balances.
- 24/7 phone support with the ability to send information via text for your convenience.
- Providing helpful guidance to assist you in managing your accounts and digital banking tools.
Here are a few ways Sky can help:
- How to order or activate a debit card or credit card.
- How to update your contact information.
- Register for Online Banking.
- How to reset your Online & Mobile Banking password.
- Sign up to receive eStatements.
- Find Northern’s routing number.
- How to find your account number.
- Checking your account balance.
- Setting up a travel notification.
- Checking the status of your deposit.
- Checking your transaction history.
- Transfer funds between your Northern accounts.
- Making a credit card or loan payment.
- And a lot of other things too!
We know Sky won’t have all the answers, that’s why we’re here too! If you need help with something beyond Sky’s ability during business hours, she’ll connect you with a Northern team member.
YOU can help Sky learn and improve, let us know how Sky is doing.
The more members use Sky, the more she’ll learn and grow her skill set! Give her a try the next time you call us at 315.782.0155 and tell us what you think! With your help we can ensure Sky is always learning and improving to better assist you with your banking needs.
