You’ve asked, we’ve listened. We’re excited to bring you 24/7 solutions to your basic banking needs and questions with Sky!
Now, not only can you ask questions in our green chat bubble at the bottom of your screen, you can reach Sky by phone in our contact center any day at any time. Sky is here to make sure your questions are answered quickly 24 hours a day, 7 days a week, 365 days a year, so you don’t have to wait for assistance.
Who is Sky?
Sky is an AI (artificial intelligence) powered virtual assistant, here to help you with basic requests and find answers to your questions quickly! With the help of Sky, our goal is to create seamless interactions for you any time of day.
How can Sky help?
When you call us at 315.782.0155 you’ll meet Sky. Simply begin by asking Sky a question or tell her why you’ve called and she’ll search to find the answer for you. Sky is more advanced than old, automated phone systems and you can speak to her naturally. Sky can also text information you request making it easy to refer back to.
Here are a few ways Sky can help:
- How to order or activate a debit card or credit card.
- How to update your contact information.
- Register for Online Banking.
- How to reset your Online & Mobile Banking password.
- Sign up to receive eStatements.
- Find Northern’s routing number.
- How to find your account number.
- Checking your account balances.
- Setting up a travel notification.
- Checking the status of your deposit
- Checking your transaction history.
- Making a money transfer.
- Making a credit card or loan payment.
- And a lot of other things too!
We know Sky won’t have all the answers, that’s why we’re here too! If you need help with something beyond Sky’s ability during business hours, she’ll connect you with a Northern team member.