Protect Yourself From Phishing Scams

Northern Credit Union and other reputable organizations will NEVER call and ask for personal information they already have over the phone, through text or email. Don’t fall victim to a phishing scam.

What is a phishing scam?
Phishing scams establish contact with their victims to gain access to their personal information by phone, email, online, social media or text message. For example, the scam could begin with an allegedly urgent request from your financial institution. They might claim your checking account is locked and you must take immediate action to restore it. Or, they may alert you to an unauthorized purchase charged to your account and warn that if the charge is not contested immediately you will be responsible for the transaction.
Recently we have had some members report they are receiving fake masked phone calls from 315-782-0155 asking them to verify fraud transactions. When they state it was not their transaction, the fraudster states that they will not ask for their personal information and sends them to an “automated line” to verify their information. Then the fraudster will come back on the line and ask them to transfer out their money “to be safe”.

What should I do if I receive a fraudulent call, text, email or social media message?

1. Don’t give out personal information to unknown individuals.
When online or answering unknown calls or texts, it’s important to remain vigilant. If you receive an email from an unidentifiable source, ignore it. If you receive a call from an unknown source, don’t answer. If your auto loan company, utility or cell phone provider, or financial institution calls asking for personal information, hang up and call them back directly at a number you know is valid. As a rule of thumb, avoid providing personal information to anyone you haven’t directly contacted.
2. Alert the organization in question.
The best way to stop scammers in their tracks is to report every attempt they make. If you believe you’ve been contacted by a scammer impersonating Northern Credit Union or another organization, let them or us know! Provide as much detail as possible about the email or call you received. We’ll help you mitigate the damage and secure your accounts.
3. Update your passwords.
It’s always a good idea to change your passwords on a regular basis. If you believe you are the target of a scam now is a great time to reset mobile and online banking passwords, as well as your ATM pin, and any other sensitive online information. Never use the same password across multiple accounts, websites or apps. Make sure your passwords are strong and unique and consider using use two-factor authentication—even if you can opt-out, it’s not worth the risk.
4. Alert the proper authorities.
Remember to write down all the details from the phone call that you can remember, or save the email. The more information they have to work with, the easier it will be to locate the perpetrator(s). You can alert the FTC by completing this form on their website

What can I expect when I call Northern to ask questions about my account?

To keep your accounts secure, we ask what we call “out of wallet” questions when you call us. An “out of wallet” question is any question that someone would not be able to answer if they stole your purse or wallet. For example, we might ask, “What was the amount of your last direct deposit? or “What is the monthly payment on the auto loan you have with us?” These questions are designed specifically to keep your accounts secure since only you would know the answers. It’s safe to answer these questions when you call us. However, if someone unknown calls you, or the call “appears” to be from Northern, and you’re asked them, hang up and call us back directly at 315.782.0155.

Please keep in mind, that when you speak with a Northern team member, we won’t ask you to verify any of the following over the phone:

  • Your full debit or credit card number.
  • Your CVV number.
  • Your full account (member) number or social security number.
  • Any Online or Mobile Banking passwords.

At Northern, we’re committed to your peace of mind and account security are our top priority. If you received a suspicious call or email, have questions, or want to learn more about EZShield Identity Protection, call or text 315.782.0155, connect with us via Live Chat or Video Banking, or stop into any relationship center.