Northern Credit Union and other reputable organizations will NEVER call and ask for personal information over the phone. Don’t fall victim to a phishing scam.
Phishing scams aim to establish contact with the victim to gain access to their personal information by phone, email, online, social media or text message. For example, the scam could begin with an allegedly urgent request from your financial institution. They might claim your checking account is locked and you must take immediate action to restore it. Or, they may alert you to an unauthorized purchase charged to your account and warn that if the charge is not contested immediately you will be responsible for the transaction.
What should I do if I receive a fraudulent call, text, email or social media message?
1. Don’t give out personal information to unknown individuals.
The best way to stop scammers in their tracks is to report every attempt they make. If you believe you’ve been contacted by a scammer impersonating Northern Credit Union or another organization, let them or us know! Provide as much detail as possible about the email or call you received. We’ll help you mitigate the damage and secure your accounts.
3. Update your passwords.
4. Alert the proper authorities.
Remember to write down all the details from the phone call that you can remember, or save the email. The more information they have to work with, the easier it will be to locate the perpetrator(s). You can alert the FTC by completing this form on their website. If you’re contacted by a copy-cat social media profile, you can report it using this process.
What can I expect when I call Northern to ask questions about my account?
At Northern, we’re committed to your peace of mind and account security are our top priority. If you received a suspicious call or email, have questions, or want to learn more about EZShield Identity Protection, call or text 315.782.0155, connect with us via Live Chat or Video Banking, or stop into any relationship center.