A New Mobile and Online Banking Experience is Now Available! 

We’re excited to announce our new Mobile and Online Banking experience designed with your needs in mind has arrived! You now have access to a more robust, streamlined Digital Banking platform.

Log In To The New Digital Banking App Now

Get the New Northern Credit Union Banking Apple App Northern Credit Union New App Android

You Asked and We Listened. Our new Online and Mobile Banking platform offers a greater selection of tools like enhanced debit card management, budgeting and savings tools, more robust eAlert options, the ability to easily transfer money to and from other financial institutions, and much, much, more!

Here’s what you’ll love about your new Online and Mobile Banking experience:
  • Streamlined Interface. With a new cohesive design across both Mobile and Online Banking, enjoy the same intuitive experience no matter what device you connect with. Make time for what matters most and access all our banking-on-the-go options from anywhere and on any device.
  • 360 Degree View. See all accounts and shares you have access to, including joint accounts, all in one place with one login. You’ll also be able to hide accounts you may not want to view. We’ve made managing your money easier than ever.
  • Enhanced Control. Block and unblock your debit card with just a few clicks. Stay on top of your finances with ease.
  • Improved Security. Unique logins and personalized experiences for each account holder, both primary and joint. Your peace of mind and account security is our top priority.
  • Save time when you head out of town. Easily set up travel notifications in just a few clicks.
  • Upgraded Business Account Access. Exciting enhancements for business members, including advanced ACH, wire and reporting capabilities!
Plus, continue to enjoy the benefits you’ve come to love with new enhancements:
  • More Robust eAlerts. Customizable real-time eAlerts via text, email or push notification to let you know when a direct deposit hits, if your balance is low, or when purchases are made.
  • Transfer Money. Manage your money with the ability to transfer between your Northern accounts as well as accounts at other financial institutions.
  • Pay Your Bills Faster. Save time by paying all your bills in one place, setting up recurring payments, and paying several bills at the same time with a few clicks.
  • Pay A Person. A user-friendly and easily accessible way to send money to friends, family, or pay the babysitter.
Great resources to get you started:

Learn more in the short videos and tutorials below, and check out these other great resources too!

  • For detailed step-by-step instructions of all of the Mobile and Online Banking features, check out our Mobile and Online Banking User Guide.
  • Visit our YouTube page for more than 20 videos that show you how to use the new Online and Mobile Banking experience.
  • Call or text us at 315.782.0155, chat with us by clicking the green bubble on any website page, type your questions into the “ask” box at the top of this page or stop into any relationship center.
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Videos

  • Primary Account Holder First Time Login Instructions on Your Smartphone
  • Registering as a Joint or New Online and Mobile Banking User
  • Benefits of Online and Mobile Banking
  • How To Link External Account for 360-Degree View.
  • Link External Accounts for Transfers
  • How to Nickname Your Accounts.
  • How to Send an External Transfer.
  • Bill Pay Benefits
  • Add Payees in Bill Pay.
  • How to Send a One-Time or Recurring Payment in Bill Pay.
  • How To Enroll in eBills.
  • How to Make a Mobile Deposit.
  • Customize Your eAlerts.
  • How to Manage Your Debit Card.
  • How to Make Loan Payments.
  • How To Reset Your Password.
  • Removing External Accounts

Tutorials

  • Sign up for Online and Mobile Digital Banking!

    If you’re new to Online and Mobile Banking, or joint on an account and creating your own login for the first time, you need to complete the enrollment process. Once you complete these few quick steps, you’ll be on your way to banking everywhere you go!

    You can register from your desktop computer or from the mobile app, once you’ve downloaded the Northern Credit Union Mobile app from your device app store, simply follow the same steps below.

    • Download from the Apple Store here.
    • Download from the Google Play Store here.

    1. Go to onlinebanking.mynorthern.com or open the app.

    2. Click the “Not registered for digital banking?” link.

    3. Click the Register as an individual button.

    4. Review and accept the Digital Banking Agreement and click the Continue button.

    5. Confirm your identity with the required information, and click the Continue
    button.

    6. Create a username and password in the provided fields, then click the Next
    button. Click the “Show Rules” link to view the types of characters to include.

    7. A temporary password will be sent to the contact information we have on
    file for email, text message or phone number. Enter the temporary password
    and then create new password.

    8. Review the user agreement and click the Agree button.

    9. The Dashboard will appear.

    For detailed step-by-step instructions for this and the other features, check out our Online and Mobile Banking User Guide.

  • Logging into your Online and Mobile Banking profile.

    After your first-time enrollment, logging in is easy and only requires your
    username and password. If you are logging in on a device you have not previously
    registered, you need to request a verification code.

    1. Enter your username and password.

    2. Click the Log In button.

    Logging Off

    For your security, you should always log off when you finish your Digital Banking
    session. We may also log you off due to inactivity.

    1. Click your name in the upper right corner of the screen.

    2. Click the Log Out tab.

    3. Close your web browser.

    For detailed step-by-step instructions for this and the other features, check out our Online and Mobile Banking User Guide.

  • Retrieve a forgotten username.

    If you happen to forget your username, you can easily retrieve it from the
    Northern Credit Union Home page—no need to call us!

    1. Click the Forgot Username link.

    2. Click the Find my individual username button.

    3. Enter your account/member number, social security number/ Tax ID and birth date.

    4. Click the Continue button.

    5. Your username will then appear.

    For detailed step-by-step instructions for this and the other features, check out our Online and Mobile Banking User Guide.

  • Resetting your password.

    If you happen to forget your password or lock yourself out due to invalid
    password attempts, you can easily re-establish a new one from the Northern
    Credit Union Home page—no need to call us!

    1. Click the Forgot Password link.

    2. Accept the disclosure and click the Continue button.

    3. Enter your username, account/member number, social security number/ Tax ID and birthdate.

    4. Click the Continue button.

    5. You will receive a temporary password. Enter the temporary password and update your password.

    If you remember your password but just want to change it, use this Interactive Tutorial to get started.

    For detailed step-by-step instructions for this and the other features, check out our Online and Mobile Banking User Guide.

  • Adding an External Account.

    Your accounts at other financial institutions can be linked to Online and Mobile Banking with Northern Credit Union, so you can manage your accounts from one login. You can link investments, bank accounts, credit cards and bills.

    By providing your login credentials, we verify in real time that you own the account you want to link. When you enter your login username and passwords, we use this information to establish a secure connection with your financial institution. This connection allows us to quickly link to your external account.

    1. Click the Dashboard tab.

    2. Click the Get Started button.

     

    3. Click the I agree button.

    4. Search for an institution or select from popular institutions.

    5. Enter your credentials with the other financial institution and click the Submit button.

    6. The system will now bring in your accounts. The spinning wheel indicates the verification is in process.

    7. Wait until the green check appears in the upper right-hand corner and choose close or to link another account.

    For more detailed step-by-step instructions for external accounts, see our Online and Mobile Banking User Guide.

  • Removing an External Account.

    You can easily remove an external account if it is no longer needed. Any scheduled transfers involving the account will be deleted.

    1. In your name drop-down, click Settings.

    2. Click the Accounts tab.

    3. Click the delete icon to delete an external account.

    4. Click the Delete button.

    For more detailed step-by-step instructions for external accounts, see our Mobile and Online Banking User Guide.

  • Change Your Username.

    You can change your username at any time. Create a unique username you will remember and follow our required guidelines.

    1. Click the pencil icon next to your username.

    2. Enter your new username.

    3. Click the Save Changes button when you are finished making changes.

    For more detailed step-by-step instructions on account security, see our Mobile and Online Banking User Guide.

  • Change Your Password.

    You can change your Digital Banking password whenever you want to. Follow our guidelines to create a strong password.

    1. Click the pencil icon next to your password.

    2. Enter your current password.

    3. Enter and confirm a new password.

    4. Click the Save Changes button when you are finished making changes.

    5. Choose the contact method that allows Northern Credit Union to reach you immediately with a verification code and click the Send Code button.

    6. Enter the verification code and click the Verify button.

    For more detailed step-by-step instructions on account security, see our Mobile and Online Banking User Guide.

  • Sending Transfers.

    Quick Transfers can be used for transfers between your Northern Credit Union accounts and external accounts for predetermined dollar amounts or for a single amount.

    1. Click the Transfers tab.

    2. Select an account to send funds from.

    3. Select an amount.

    4. Select an account to send funds to.

    5. Click the Submit Transfer button.

    For more detailed step-by-step instructions on one-time and recurring transfers, see our Mobile and Online Banking User Guide.

  • Schedule Single Bill Payments.

    It is easy to pay your bills once you set up payees. Schedule single and recurring payments to the selected payee.

    Note: You can only pay bills using your Northern Credit Union
    accounts. Even if you add external accounts from other financial
    institutions they are not available to pay bills from Northern Credit Union’s Digital Banking.

    1. In the More tab, click Bill Pay.

    2. Use the drop-down to select an account to pay from.

    3. Use the drop-down to select a payee.

    4. Enter an amount.

    5. Use the drop-down to select a frequency.

    6. Select a date.

    7. (For recurring payments) Select when a payment should end.

    7. (Optional) Enter a memo.

    8. (Optional) Check the box to enable a payment alert.

    9. Click the Next button.

    10. Click the Confirm and Submit button.

    Note: Bill payments sent after 4pm will be processed on the next business day.

    For more detailed step-by-step instructions on adding payees and eBills see our Mobile and Online Banking User Guide.

  • Schedule Recurring Bill Payments.

    Pay several payees all in a single transaction.

    1. In the More tab, click Bill Pay.

    2. Click the Multiple Payments tab.

    3. Use the drop-down to select an account to pay from.

    4. Use the search box or “Tag” drop-down to filter the list of payees.

    5. Enter an amount to pay each payee.

    6. Select a delivery date for each payee.

    7. Click the “v” icon to view additional options for each payee.

    8. Use the drop-down to select a frequency.

    9. (Optional) Enter a memo.

    10. (For recurring payments) Select when a payment should end.

    11. (Optional) Check the box to enable a payment alert.

    12. Click the Next button.

    13. Verify your payments are correct and click the Next button again.

     

     

     

     

     

     

     

    For more detailed step-by-step instructions on adding payees and eBills, see our Mobile and Online Banking User Guide.