Alert: Starting Oct. 21, Lane 2 at the Commerce Branch will be closed for an estimated 6 weeks as we install a new Drive Thru Teller. The branch, drive up ATM and Lane 1 will remain open. 

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Protect Yourself!

The Do’s and Dont's of Mobile Banking and Online Banking.


Practice Safe Mobile Device Usage

  • Secure your phone with a strong password to power on or to wake it from the sleep mode. Update this passcode every 30-60 days and do not write it down.
  • Keep track of your mobile devices when traveling; don’t leave them unattended in your car, or in a public place.
  • Learn how to disable the geotagging feature on your Smartphone here.
  • Don’t store any usernames, passwords or PINs on your phone.
  • Don’t modify your mobile device in any way that disables important security features.
  • Don’t enable Android’s “install from unknown sources” feature.
  • Don’t conduct any online financial transaction on an App that you are unsure about.
  • Don’t open links in emails that ask you to supply personal or financial information. Northern Credit Union will never ask you to supply this kind of information through an email.
  • Don’t bank online in a public setting, but if you must, use a privacy screen protector.
  • Don’t share your password with anyone.

Practice Safe Mobile Computing

  • Be cautious about the websites you visit and the information you provide if you’re online through an unsecured site.
  • Check to ensure the site is security-enabled when banking and shopping on your phone. Look for web addresses with https:// or shttp://. Websites with http:// are not secure!
  • Clear your browser history before and after using your phone for online banking.
  • Be aware of your surroundings and avoid typing sensitive information if others can see your screen.
  • Don’t conduct your Mobile Banking transactions from another person’s phone.

Install Real-Time Antivirus, Anti-Spyware Software and Updates

  • Allow for automatic scanning and updates of all anti-virus and security software.
  • Install software patches, mobile updates, and legitimate third party application updates and fixes.
  • Install the latest updates for your mobile web browser.
  • Run anti-virus software after using public Internet and unsecured connections.

Safeguard your Personal Information

  • Examine your financial statements on a regular basis.
  • Notify Northern Credit Union immediately if you see errors or unauthorized transactions on your statement.
  • Stay on top of your account by signing up for eAlerts that will inform you when changes have been made to your accounts
  • Shred documents containing your Social Security number, driver’s license information, account number, credit card number, mother’s maiden name, password or PIN’s.

Practice Safe App Usage

  • Only download Apps from trusted sources such as Google Play or the iTunes App Store.
  • Review the privacy policy and understand what data the App can access before you download.
  • Download the Mobile Banking App from Northern Credit Union. Learn more here.
  • Always sign out of Northern’s Mobile Banking App after you’ve completed your transactions.
  • Don’t set the App to automatically log you in to your credit union account.

Adopt Safe Email Practices

  • When possible, avoid using a smartphone or tablet browser to make transactions at www.mynorthern.com. Instead, utilize or Mobile Banking App. Learn more here.
  • Be aware of questionable emails from addresses you’ve never seen before. Some may even contain bank logos and look official, however they often contain grammatical or spelling errors. Delete them without responding.
  • Delete account sensitive emails that contain information regarding your account activity.
  • Don’t click on a link in your email and enter personal information.
  • Don’t open attachments or click links in emails from unfamiliar sources.

Adopt Safe Texting Practices

  • Verify phone numbers that appeat in a text message before you place a call.
  • Delete text messages received from Northern Credit Union.
  • Get to know the criminal activity of SMSing: a text message that encourages you to reply with financial or personal information. Some also contain links that sneak viruses on to your phone. Don’t respond and delete immediately.